Q: My mother lives alone in a condo in Florida. Her friends have told me that over the past few months she has been falling, but she never complains and I don’t know what I should be doing to help her. How can you help me?

A: Our parents have always been our protectors and even when they are failing they do their best to protect us from worrying by not complaining. Falls are an indication that something is changing. Every effort should be made to identify the cause of falls in order to prevent the incidence and the risk of fracture. Our initial assessment will look at medical issues and safety issues in the home. In our care plan we will recommend medical follow-up and then assist with making the appropriate appointments, accompany to doctor’s appointments and provide you with the feedback necessary to help you put things in place, which will reduce the risk.

Q: Do you employ home health aides?

A: We have found that we can best serve the needs of our clients by using a variety of agencies with whom we have developed an ongoing relationship. In the assessment process, we are able to determine the needs of our clients and our goal is to match those needs with the best available person who has not only the appropriate skills, but also the personality, which will work best with our client. We endeavor to use agencies, which appropriately screen and train their caregivers. We have no fiduciary relationship with any service provider.

Q: Can you just refer me to an attorney, a home care agency or give me the name of an Assisted Living Community?

A: In order for you to make an informed decision about planning, any recommendation must be based on your family member’s particular needs and situation. We will provide you with names of resources after we have conducted the assessment.

Q: Are you available in an emergency?

A: We are available 24 hours a day, 7 days a week for our clients. After hours, we will be there for you in the event of a crisis. Of course, in the event of a medical emergency you are advised to call 911. You will have a Care Manager who works with you, but if they are away, you will have a number you can call and one of our care managers will get back to you as soon as possible. Non-crisis calls will be returned as soon as possible.

Q: If I engage your services, is there a contract I have to sign and can I discontinue using you at any time?

A: We have a service agreement which we ask you to read and sign when we start services. We provide short and long-term services based on your needs and you can discontinue using our services at your discretion. We will certainly make recommendations for future planning should you decide that you wish to stop services.

Q: Does Medicare or Insurance pay for your services?

A: At this time Medicare does not pay for Care Management Services. Some Long Term Care Insurances will pay towards the cost of a Care Managers if they meet certain professional criteria. We are fee for service and will be happy to discuss our fees with you at the time when you call. Our commitment is to providing cost effective services- which meet the older person’s needs and provide you with the support and information you need to support their quality of life and maximize their safety.